Confiance Hospitality Management Private Limited process its payments through CC Avenue and the customer's bank. Confiance Hospitality Management Private Limited will not have any kind of interference while you make a payment. Confiance Hospitality Management Private Limited will not save any kind of bank or card details of the customers at any reason. All payments are protected through the CC Avenue payment gate way system.
Personal Information Security
When a customer makes a reservation, he or she will be asked for name and email address, You might also be asked for your home address, telephone number, the names of guests travelling with you and your preferences for your stay. All these information will be used only to make a guaranteed reservation in the guest's name. We will not ask any kind of Credit or Debit card, Net banking or any kind of payment information from the customers. All payment related information will be requested by CC Avenue (Payment Gateway Company ) and we will not have any kind of access to this section. We will not share or use the customer personal information other than reserving the room.
What kind of personal information do we use?
A customer is requested to give his /her name, address, telephone number, e-mail address, payment details and the names of other guests while they make a hotel booking through the website. To make the process easier, all customers are advised to open a user account with us to book and manage the reservations. A user account holder's information will be saved with us and it provides some privileges to the account holder. This allows you to save your personal settings, review previous bookings and manage future reservations.
Why do we collect, use and share your personal information?
We work as a platform with accommodation providers and guests with the mission to provide the best platform to sell and buy the rooms respectively. In order to meet our business aim we are supposed to share guest information to hotels for their effective functioning. The following section is about how we share the information and how they use these information.
When a guest makes a reservation in this website, we mark the reservation digitally in our system and its back end. However, we need to book a room manually in the hotel system to complete the reservation that is done online. So, in short we use and share your personal information to complete and administrate your online reservationwith the accommodation provided by the hotel that you have booked.
2. Customer Service:
We have a 24*7 customer support team to assist the customers who booked through us and to assist new customers while making their bookings. We share your personal information to our customer service team for a quick response and to provide solutions for your complaints and queries.
3. Guest reviews:
We may use your contact details to contact you for collecting your feedback about your stay at the selected hotel and your experience with us. This can help us and also other travellers to make a right choice while selecting an accommodation provider.
4. Marketing activities:
We are a business concern and marketing is the backbone of our business. Confiance Hospitality Management Private Limited may use your details for our marketing activities as per the law of the country. We will not share your information to any other companies or marketing consultants.
5. Account management:
Confiance Hospitality Management Private Limited offers a user account facility on our hotel booking website to make the hotel booking easier. We use the information givenby you to administrate this, allowing you to manage your bookings, take advantage of special offers, make future reservations more easily and manage your personal settings. It also allows you to see any reviews that you have submitted about places which you have stayed in. If you want, you can share certain information in your user account by creating a public profile that’s associated with either your own first name or a screen name of your choice.
there are many occasions when we get in touch with you by e- mail, phone or text message depending on the contact information you share with us. We like to communicate and be in contact with you to handle the special requests raised by you while making the reservation or to pass information that you must be aware off. Our dedicated customer care staff will be in touch with you to support and will help you to finish the unsuccessful reservation attempt, as we believe you are a valuable customer and are not supposed to miss a chance to book your accommodation with the best online platform available in the market.
7. Fraud detection and prevention:
Confiance Hospitality Management Private Limitedmay use your personal data for the recognition and deterrence of fraud and other illegal or unwanted activities.
8. Improving our services:
Finally, we use your personal information for analytical purposes, to improve our services, improve the user familiarity, and get better functionality and quality of our online travel services.
How does Confiance Hospitality Management Private Limiteduse social media?
Social media has a major role in the promotion of our website as well as the promotion of the hotels and resorts listed in our booking portal. We use social media as the friendliest tool to promote our company and the accommodation partners listed in our website. For example, we integrate social media plug-ins into the Booking.com website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network. In addition to this, Confiance Hospitality Management Private Limited uses the social media by maintaining accounts on several social media sites and by offering social apps.
How does Confiance Hospitality Management Private Limited share your data with third parties?
In some occasions, we may share the personal information of the customers with third parties. In the following section, we will be detailing these occasions.
To the hotels:
Confiance Hospitality Management Pvt. Ltd. acts as a platform to make hotel bookings and it is the hotel that provides accommodations. In order to complete and guarantee the reservation we have to pass your details collected by us to the respective service providers you have booked with. The information we share includes your name, address, contact details and the names of the guests who travel along with you. We will not share the bank or card details you use for payment and the same is handled securely and safely by your bank only.
To our reservation team:
At Confiance Hospitality Management Pvt. Ltd., we have a dedicated team of reservation executives who receives and manages the reservations you have made online. Our reservation team is your primary contact related to any issues, doubts and additional information related to the reservations you have been made.
The use of guest reviews:
Confiance Hospitality Management Private Limitedvalues the opinion of the customers who have booked with us and are happy to share your experience with our prospective customers who visit our website. All our guests will be able to post their reviews and experience about the hotels they have booked and stayed, however the customer care executive at Confiance Hospitality Management Private Limited will review your comments before it go online.